Service Interrupted

Sorry about the delay in responding to and posting comments on the blog. We lost our Brighthouse service 2-3 days ago: no phone, no computers, no front gate controls. Sometimes I can access your comments on my Blackberry phone, and publish them. Sometimes it doesn't work.

When we called the company we were informed that there were major Brighthouse interruptions all over Hillsborough County. Sounded like a major city-wide terminal meltdown. Just after the Board meeting today we waited for the technician to arrive to tell us that it was a minor repair right around the house. What a crock!

We would have waited for another 4-5 days had we not bitched about our inability to control the front gate, the fact that we are senior citizens who need access to telephone for our health and well-being, yadda-yadda.

It was just after the Board meeting last month that we waited for the technician to come to trade off to the correct modem that would actually control the front gate from our phone. It is a well-known fact that the older modems don't work on the phones in our park, and yet Brighthouse continues to install them to keep up with their work schedule. Or something like that.

If you have a telephone issue, and they stall your repairs to 6-7 days, rely on your delicate age and conditions to demand quicker service. We are senior citizens with health concerns. It is time to hold these utilities accountable for their promises to us.